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Select Settings > Integration > Document management settings. In the Microsoft Power Platform admin center, select an environment. You can enable OneDrive for Business as follows. The site and other information required by customer engagement apps to enable OneDrive for Business integration gets created only when the site is accessed. For example, if you're using SharePoint Online, go to > app launcher > OneDrive. For more information on licensing and pricing, see:īefore using OneDrive for Business in customer engagement apps, the administrator and end users should access OneDrive for Business through the web interface. Other Microsoft 365 plans are not supported. Skype for Business PSTN calling and conferencing requires Microsoft 365 Enterprise E5. For SharePoint Online, Microsoft 365 subscriptions come with SharePoint Online licenses.įor full Microsoft 365 feature integration with Dynamics 365 and Customer Engagement (on-premises), you'll need Microsoft 365 Enterprise E3 or later. Users with a SharePoint license can use OneDrive for Business. More information: What is OneDrive for Business?Ī SharePoint license for each user.

Set up customer engagement apps to use SharePoint Online.Ī OneDrive for Business license for each user. The following are required to use OneDrive for Business with customer engagement apps: For information on integrating OneDrive for Business on-premises with Dynamics 365 apps, or an online/on-premises mix of these products, see: Enable OneDrive for Business (on-premises). This topic applies to organizations deploying online versions of OneDrive for Business and customer engagement apps.